Telus customer service Things To Know Before You Buy
Telus customer service Things To Know Before You Buy
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• At this stage, I experience I am getting misled and mistreated. Even with several calls and escalations, I however do not need clarity on my special discounts or a good resolution to my worries.
Used to be the leader and The main reason I have been a faithful Telus custiomer for years. But That is about to vary!!
Yes I tried chat and acquired connected having a live person Nonetheless they instructed me I had to contact. Not sure just what the Reps about the chat can assist with.
@chris14 I desired to obvious up some inaccurate data. We will repair service TELUS owned downed strains at no cost. We are going to only eliminate the road totally for building/renovation functions but there's a charge involved. We sent you A personal concept in case you want to move forward with either state of affairs.
The TELUS workforce acknowledges that our function spans lots of Territories and Treaty parts and we have been grateful for the standard Knowledge Keepers and Elders who are with us today, anyone who has absent before us as well as the youth that encourage us.
for the Black Friday i known as Telus to receive me a brand new cellular line for my daughter if there's a deal like i received previously for my other Youngsters for a faithful customer with Telus.
I assume I am just previous, but I don't forget a time when you may simply call a business, check with a human devoid of sitting on keep for several hours, and truly get customer service. Thanks Telus for a beautiful customer encounter.
Undoubtedly not the experience we wish our customers to possess. Be happy to send us A personal information and we could go over our selections to have this solved in your case.
Solved discussions will be shut and saved for ninety days, and will be accessed during the Information Centre throughout the My TELUS application.
If an automatic assistant asks for The rationale of one's call, point out "I would want to make payment preparations for my mobility Monthly bill".
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It happened on Sunday which i had a awful challenge. But I had been joyful to discover this website worked on weekends. And Helen granted me aid, time, and patience to resolve the problem. I'm so thankful I can not convey to!
Today my cell phone stopped connecting towards the telus network. Therefore it has taken me a 45 to sift through the ai gate keepers prompt's just to speak to an actual individual, all although telus ai tries every little thing to not permit me to talk to a real particular person.
The TELUS group acknowledges that our get the job done spans many Telus customer service Territories and Treaty locations and we are grateful for the traditional Understanding Keepers and Elders who're with us today, anyone who has gone in advance of us and the youth that inspire us.
I was eventually given circumstance quantity 21911243 and told that a manager would phone me again within just two hours, which didn't take place. As an alternative, I used to be educated that I required to wait around 24 hrs.